Persona editor
Configures Hermes — system prompt, tone preset, refusal rules, workshop hours and escalation paths. Versioned snapshot so the team can roll back. Australian English by default.
Production answer
Persona editor is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.
Primary CTAReview Persona editor states
Generative search brief
Persona editor: Configures Hermes — system prompt, tone preset, refusal rules, workshop hours and escalation paths. Versioned snapshot so the team can roll back. Australian English by default.
Hermes · workshop assistant
Persona · tone · refusals · hours · escalation- No medical or legal advice — route to a qualified human.
- Always confirm fitment year + variant before quoting.
- Never promise stock outside the supplier feed window.
- Pause + escalate any refund over $200 AUD.
- Australian English only · use AEST when timestamping.
Mon7:30–17:00
Tue7:30–17:00
Wed7:30–17:00
Thu7:30–17:00
Fri7:30–17:00
Sat8:00–12:00
SunClosed
- Missing fitment data→ Bay 2 lead · Sam WhittakerSLA · 5m
- Refund > $200 AUD→ Front desk manager · Bec SinghSLA · 5m
- Active customer dispute→ Manager queue · Jordan RileySLA · 5m
- After-hours emergency→ On-call mobile · Sam W.SLA · 5m
Hermes · audit snapshot
Persona · tone · refusals · hours · escalation- No medical or legal advice — route to a qualified human.
- Always confirm fitment year + variant before quoting.
- Never promise stock outside the supplier feed window.
- Pause + escalate any refund over $200 AUD.
- Australian English only · use AEST when timestamping.
Mon7:30–17:00
Tue7:30–17:00
Wed7:30–17:00
Thu7:30–17:00
Fri7:30–17:00
Sat8:00–12:00
SunClosed
- Missing fitment data→ Bay 2 lead · Sam WhittakerSLA · 5m
- Refund > $200 AUD→ Front desk manager · Bec SinghSLA · 5m
- Active customer dispute→ Manager queue · Jordan RileySLA · 5m
- After-hours emergency→ On-call mobile · Sam W.SLA · 5m
Hermes · staging draft
Persona · tone · refusals · hours · escalation- No medical or legal advice — route to a qualified human.
- Always confirm fitment year + variant before quoting.
Mon7:30–17:00
Tue7:30–17:00
Wed7:30–17:00
Thu7:30–17:00
Fri7:30–17:00
Sat8:00–12:00
SunClosed
- Missing fitment data→ Bay 2 lead · Sam WhittakerSLA · 5m