Hermes agent control plane
The Hermes agent control-plane primitive family — the workshop's customer-facing AI assistant, re-skinned in the Mufflermen system and extended into a full operations console. Realistic scenarios with Mick's Hilux N80 cat-back, Leah's Commodore SS quote follow-up, the Manta DPF warranty rattle, and an after-hours M1 emergency handoff. Visual reference only — no real backend wired.
Hermes agent control plane is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.
Hermes agent control plane: The Hermes agent control-plane primitive family — the workshop's customer-facing AI assistant, re-skinned in the Mufflermen system and extended into a full operations console. Realistic scenarios with Mick's Hilux N80 cat-back, Leah's Commodore SS quote follow-up, the Manta DPF warranty rattle, and an after-hours M1 emergency handoff. Visual reference only — no real backend wired.
Agent chat panel
Branded multi-turn chat with streaming, citation chips and tool-call trace. Hermes red crest + channel chip strip.
Run timeline
Single agent run timeline — plan → tool calls → reflection → response. Token + cost summary header.
Tool palette
Available tool cards — quote.estimate, parts.search, bookings.create, payment.collect, refund.process, escalate.to_human — with usage counts and sparklines.
Automation rule card
Trigger / condition / action flow with on-off toggle and recent run history chips.
Knowledge source row
Connected source — CMS docs, Drive, supplier feeds, transcripts — with sync status, records and re-sync trigger.
Persona editor
Agent persona panel — tone, refusals, hours, escalation paths. Versioned with read-only fallback.
Handoff card
Agent → human handoff with reason, assigned human and SLA countdown. Accept action.
Evaluation rubric grid
Quality scoring grid — accuracy / tone / safety / resolution for sampled runs with overall + chip grade.
Prompt template card
Versioned prompt template with test cases + win-rate vs prior version. Sparkline trend tail.
Cost budget panel
Token / cost budget with burn rate, hourly bar chart and projected end-of-day spend.
Safety filter strip
Pre + post moderation filter chain with hit counts and per-filter pass-through rate chip.
Live conversation row
Active conversation row — channel, customer, queue time, last message, Hermes confidence.
Escalation queue card
Escalation queue with priority lane badge, reason and assigned human handler.
Transcript viewer
Conversation transcript reader with tool-call + citation expand chips. Read-only snapshot.
Full Hermes control plane
Composed operations console — live conversations + active chat + run inspector + escalation queue + tool palette + cost + safety + persona.