Connect every place a customer can reach Oak Flats Muffler Men and let Torque answer there — Telegram, the website chat, SMS, email and more. Live health, an add-channel flow, the Telegram-bot setup, routing and audit, built only from registered primitives.
Production answer
Platform channels is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.
Primary CTAReview Platform channels states
Generative search brief
Platform channels: Connect every place a customer can reach Oak Flats Muffler Men and let Torque answer there — Telegram, the website chat, SMS, email and more. Live health, an add-channel flow, the Telegram-bot setup, routing and audit, built only from registered primitives.
TTorqueYour Mufflermen business assistant
Platform channels
One assistant, every channel. Connect Telegram, the website chat, SMS, email and more, and Torque answers exhaust enquiries, quotes jobs and books the bays — wherever the customer starts the conversation.
4 channels liveIllawarra · NSW South Coasttorque.app/oak-flats-muffler-men/channels
Connected · Channels
Where Torque answers customers
Every place a customer can reach Oak Flats — Torque drafts the reply, hands over to the crew when it needs a human, and keeps the booking flow identical across all of them.
4 of 6 live
TG
Messaging
Telegram bot
Torque answers exhaust enquiries and books jobs in the @OakFlatsMufflerMen Telegram chat, 24/7.
Last sync · 40 sec ago
Messages · read/send
Inline replies
Webhook updates
WC
On-site
Website live chat
The chat bubble on oakflatsmufflermen.com.au — quotes, booking links and parts questions from site visitors.
Last sync · 1 min ago
Visitor sessions
Lead capture
Booking handoff
SM
Messaging
SMS · Twilio
Two-way texts from the Oak Flats number — 'car's ready' alerts and booking confirmations the team can reply to.
Last sync · 6 min ago
SMS · send/receive
Number · +61 2 4297
EM
Inbox
Email inbox
service@ enquiries land in Torque, get a first reply drafted, and route to Jess for anything that needs a human.
Last sync · 3 min ago
IMAP · read
SMTP · send
Auto-draft
DC
Community
Discord community
The Illawarra build-and-tune Discord — Torque posts dyno days and answers fitment questions in #exhaust-talk.
Channel · post
Slash commands
Member · read
FB
Social
Facebook Messenger
Replies stalled — Meta access token expired on 27 May. Reconnect to resume answering Facebook page messages.
Page messages
Quick replies
Connected · Health
Channel health
Live delivery and error rates so a stalled channel never goes unnoticed. SMS is trending up — worth a look before the weekend rush.
TG
Integration
Telegram bot
Connected
Last sync
40s ago
Error rate
0.08%
Throughput
18 msg/min
WC
Integration
Website live chat
Connected
Last sync
1m ago
Error rate
0.15%
Throughput
9 chats/hr
SM
Integration
SMS · Twilio
Warning
Last sync
6m ago
Error rate
1.8%
Throughput
120 / day
FB
Integration
Facebook Messenger
Error
Last sync
2d ago
Error rate
41.0%
Throughput
stalled
Add a channel
Connect another channel
Pick a channel to add it to the workshop. Torque inherits your quote, booking and handover flow automatically — no extra setup once it's connected.
5 available
WA
WhatsApp Business
Comms
Verified
Answer enquiries and send booking reminders on WhatsApp from the workshop number.
IG
Instagram DMs
Social
Verified
Turn build-reel DMs into quotes — Torque replies and books straight from Instagram.
GB
Google Business chat
Comms
Reply to 'Message' taps from the Oak Flats Google listing without leaving Torque.
FB
Facebook Messenger
Social
Verified
Answer Facebook page messages with the same quote and booking flow as every channel.
VL
Voice line (beta)
Comms
An AI receptionist for the workshop phone — takes details and drops bookings on the board.
Setup · Telegram bot
Telegram bot
Paste the BotFather token, choose which updates Torque listens for, and run a test before it goes live in the chat.