Primitive 03 / Palette

Tool palette

The six tools available to Hermes — quote.estimate, parts.search, bookings.create, payment.collect, refund.process and escalate.to_human — each with 24-hour usage, p50 latency, failure rate and trend sparkline. refund.process ships disabled by default.

Production answer

Tool palette is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.

Primary CTAReview Tool palette states
Generative search brief

Tool palette: The six tools available to Hermes — quote.estimate, parts.search, bookings.create, payment.collect, refund.process and escalate.to_human — each with 24-hour usage, p50 latency, failure rate and trend sparkline. refund.process ships disabled by default.

State A · production palette

Tool palette

5 of 6 enabled

  • Quote · estimate

    Quote a cat-back, mid-pipe, or muffler job. Pulls fitment + supplier price + fitter hours.

    Usage / 24h412
    p50 latency380ms
    Quote · estimate usage trend, last 12 bucketsTrend over 12 samples ranging from 18.0 to 52.0.
    Failure 1.2%Hermes · v1

  • Parts · search

    Look up parts catalogue + supplier stock. Returns SKU, lead time and price brackets.

    Usage / 24h1,186
    p50 latency142ms
    Parts · search usage trend, last 12 bucketsTrend over 12 samples ranging from 58.0 to 124.0.
    Failure 0.4%Hermes · v1

  • Bookings · create

    Pencil in a Bay 1 / 2 / 3 slot. Honours opening hours + bay-specific tooling.

    Usage / 24h86
    p50 latency720ms
    Bookings · create usage trend, last 12 bucketsTrend over 12 samples ranging from 4.0 to 18.0.
    Failure 2.8%Hermes · v1

  • Payment · collect

    Generate a secure payment link via the Stripe terminal. Confirms total before send.

    Usage / 24h44
    p50 latency1.28s
    Payment · collect usage trend, last 12 bucketsTrend over 12 samples ranging from 2.0 to 10.0.
    Failure 4.5%Hermes · v1

  • Refund · process

    Trigger a refund — guarded by a $200 cap and human approval beyond that.

    Usage / 24h6
    p50 latency880ms
    Refund · process usage trend, last 12 bucketsTrend over 12 samples ranging from 0.0 to 2.0.
    Failure 0.0%Hermes · v1

  • Escalate · to human

    Route to a human handler with full context bundle attached.

    Usage / 24h18
    p50 latency96ms
    Escalate · to human usage trend, last 12 bucketsTrend over 12 samples ranging from 1.0 to 4.0.
    Failure 0.0%Hermes · v1
State B · staging · everything disabled

Tool palette

0 of 6 enabled

  • Quote · estimate

    Quote a cat-back, mid-pipe, or muffler job. Pulls fitment + supplier price + fitter hours.

    Usage / 24h412
    p50 latency380ms
    Quote · estimate usage trend, last 12 bucketsTrend over 12 samples ranging from 18.0 to 52.0.
    Failure 1.2%Hermes · v1

  • Parts · search

    Look up parts catalogue + supplier stock. Returns SKU, lead time and price brackets.

    Usage / 24h1,186
    p50 latency142ms
    Parts · search usage trend, last 12 bucketsTrend over 12 samples ranging from 58.0 to 124.0.
    Failure 0.4%Hermes · v1

  • Bookings · create

    Pencil in a Bay 1 / 2 / 3 slot. Honours opening hours + bay-specific tooling.

    Usage / 24h86
    p50 latency720ms
    Bookings · create usage trend, last 12 bucketsTrend over 12 samples ranging from 4.0 to 18.0.
    Failure 2.8%Hermes · v1

  • Payment · collect

    Generate a secure payment link via the Stripe terminal. Confirms total before send.

    Usage / 24h44
    p50 latency1.28s
    Payment · collect usage trend, last 12 bucketsTrend over 12 samples ranging from 2.0 to 10.0.
    Failure 4.5%Hermes · v1

  • Refund · process

    Trigger a refund — guarded by a $200 cap and human approval beyond that.

    Usage / 24h6
    p50 latency880ms
    Refund · process usage trend, last 12 bucketsTrend over 12 samples ranging from 0.0 to 2.0.
    Failure 0.0%Hermes · v1

  • Escalate · to human

    Route to a human handler with full context bundle attached.

    Usage / 24h18
    p50 latency96ms
    Escalate · to human usage trend, last 12 bucketsTrend over 12 samples ranging from 1.0 to 4.0.
    Failure 0.0%Hermes · v1
State C · minimal · sales-only deployment

Tool palette

3 of 3 enabled

  • Quote · estimate

    Quote a cat-back, mid-pipe, or muffler job. Pulls fitment + supplier price + fitter hours.

    Usage / 24h412
    p50 latency380ms
    Quote · estimate usage trend, last 12 bucketsTrend over 12 samples ranging from 18.0 to 52.0.
    Failure 1.2%Hermes · v1

  • Parts · search

    Look up parts catalogue + supplier stock. Returns SKU, lead time and price brackets.

    Usage / 24h1,186
    p50 latency142ms
    Parts · search usage trend, last 12 bucketsTrend over 12 samples ranging from 58.0 to 124.0.
    Failure 0.4%Hermes · v1

  • Bookings · create

    Pencil in a Bay 1 / 2 / 3 slot. Honours opening hours + bay-specific tooling.

    Usage / 24h86
    p50 latency720ms
    Bookings · create usage trend, last 12 bucketsTrend over 12 samples ranging from 4.0 to 18.0.
    Failure 2.8%Hermes · v1