Primitive 14 / Transcript

Transcript viewer

Read-only transcript reader for any past Hermes conversation. Speaker-coloured turns, expandable tool calls and citation chips below agent responses.

Production answer

Transcript viewer is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.

Primary CTAReview Transcript viewer states
Generative search brief

Transcript viewer: Read-only transcript reader for any past Hermes conversation. Speaker-coloured turns, expandable tool calls and citation chips below agent responses.

State A · Mick Davis · 7 turns

Mick Davis · conv_44521

Duration · 8m 14s · 7 turns
  1. 10:14:00t01
    System · Session

    Session opened · channel = web-chat · customer = Mick Davis (cust_mick_davis_8821).

  2. 10:14:02t02
    Customer · Mick Davis

    G'day Hermes. Got a 2018 Hilux N80 with the long-range tank — what's the damage on a Manta 3in cat-back?

  3. 10:14:02t03
    Tool · quote.estimate

    Quote estimate invoked for Manta high-clearance cat-back on N80 long-range.

    Expand tool call · Quote · estimate
    Input { "vehicle": "Hilux N80", "fitment": "long-range", "sku": "manta-3in-cat-back-hc" } Output { "partsAud": 1495, "labourHours": 2.5, "labourAud": 200, "totalIncGstAud": 1695 }
  4. 10:14:03t04
    Hermes · Hermes

    Morning Mick. For the N80 with the 130L long-range you'll want the high-clearance variant. Out the door it's $1,695 fitted at our Oak Flats bays. Bay 2 is open Friday arvo — want me to pencil you in?

    [1]Manta high-clearance cat-back · N80 fitment guideManta high-clearance cat-back · N80 fitment guideStep-by-step on the 12mm clearance offset required.https://docs.mufflermen.com.au/fitment/hilux-n80-manta[2]Workshop hours · Oak Flats NSWWorkshop hours · Oak Flats NSWhttps://docs.mufflermen.com.au/policies/hours
  5. 10:15:11t05
    Customer · Mick Davis

    Sweet, Friday arvo works. Around 1:30 if it's free.

  6. 10:15:11t06
    Tool · bookings.create

    Bay 2 booking attempt — Friday 1:30 pm AEST.

    Expand tool call · Bookings · create
    Input { "bay": "bay-2", "slot": "2026-06-05T13:30:00+10:00", "customerId": "cust_mick_davis_8821" } Output { "bookingId": "bk_44521", "status": "confirmed" }
  7. 10:15:13t07
    Hermes · Hermes

    Locked in Bay 2 · Fri 1:30 pm. Calendar invite + email confirmation sent. Anything else I can pre-pull for the job?

Read-only · transcript snapshotv1 · Hermes 1.4 · gpt-4o-mini
State B · Karen · SMS after-hours

Karen W. · conv_44522

Duration · 1m 04s · 5 turns
  1. 07:42:00sms01
    System · Session

    After-hours channel · sms · Karen W.

  2. 07:42:11sms02
    Customer · Karen W.

    Hi, can you fit a new muffler on the Sunday open day?

  3. 07:42:13sms03
    Hermes · Hermes

    Hey Karen — we're closed Sundays. Saturday 8 am to noon is the next slot. Want me to book you 9 am?

    [1]Workshop hours · Oak Flats NSWWorkshop hours · Oak Flats NSWhttps://docs.mufflermen.com.au/policies/hours
  4. 07:42:48sms04
    Customer · Karen W.

    9 am Sat works. Cheers.

  5. 07:42:50sms05
    Hermes · Hermes

    Locked in. Confirmation SMS on its way. Thanks Karen.

Read-only · transcript snapshotv1 · Hermes 1.4 · gpt-4o-mini
State C · short call · abandoned

Anonymous caller · conv_44523

Duration · 28s · 2 turns
  1. 11:08:00s1
    System · Session

    Channel = phone-voice · 28 second call.

  2. 11:08:04s2
    Customer · Anonymous

    [Caller hung up before stating intent — voicemail not left.]

Read-only · transcript snapshotv1 · Hermes 1.4 · gpt-4o-mini