Chat queue inbox
The operator's pending chat queue. Filter chips toggle between Mine (chats already assigned to me), Unassigned (in the open pool) and At-risk (SLA almost breached). Rows sort by SLA risk; the per-row chip pulls from the same SLA palette as the support primitives.
Production answer
Chat queue inbox is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.
Primary CTAReview Chat queue inbox states
Generative search brief
Chat queue inbox: The operator's pending chat queue. Filter chips toggle between Mine (chats already assigned to me), Unassigned (in the open pool) and At-risk (SLA almost breached). Rows sort by SLA risk; the per-row chip pulls from the same SLA palette as the support primitives.