Composition / Full helpdesk

Mufflermen helpdesk

A composed helpdesk view — multi-channel inbox tab strip up top with the ticket queue in the left pane, the active Hilux fitment conversation in the centre with the macro picker open, and Mick Davis' profile, linked KB articles and the internal note composer down the right rail.

Production answer

Mufflermen helpdesk is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.

Primary CTAReview Mufflermen helpdesk states
Generative search brief

Mufflermen helpdesk: A composed helpdesk view — multi-channel inbox tab strip up top with the ticket queue in the left pane, the active Hilux fitment conversation in the centre with the macro picker open, and Mick Davis' profile, linked KB articles and the internal note composer down the right rail.

Composition · helpdesk for ticket MM-4187
MM-4187Open

Hilux fitment query — Manta 3in cat-back

Mick Davis

P1First response42m left
AssignedSarah PopeUpdated3m ago
MM-4192Pending customer

Quote escalation — Patrol Y62 twin 3in

Wayne Sutton

P2Resolution2h 25m left
AssignedTom GillanUpdated11m ago
MM-4198Open

Bay 2 reschedule — Wednesday 9:30 AEST

Jess Holloway

P2Resolution6h 20m left
AssignedUnassignedUpdated21m ago
MM-4201New

Manta warranty claim — cracked tail flange

Brett Adamthwaite

P1First response18m left
AssignedUnassignedUpdated1m ago
MM-4204On hold

Customer SMS delivery — booking 27 May

Aisha Rahman

P3ResolutionBreached 32m
AssignedWorkshop opsUpdated1h ago
MM-4178Open

Critical — Pickup delayed, tow truck inbound

Devon Maxwell

P0First response8m left
AssignedSarah PopeUpdatedjust now
Conversation · MM-4187

Hilux fitment query — Manta 3in cat-back

  1. Mick DavisCustomer

    Gday, after a Manta 3in cat-back for my 2019 Hilux SR5 auto. Manta said it ships separately to the Mufflermen tip. Will it bolt up clean or do I need to weld a new flange?

  2. Sarah PopeWorkshop · Bay 2

    Cheers Mick. The Manta DPF-back is plug-and-play if your tip is the 4in rolled angle. Got photos of the existing flange? Happy to confirm fitment before quoting.

  3. Sarah PopeWorkshop · Bay 2

    Internal note — Mick is our 4th Hilux SR5 this week with the rolled angle tip. Heads up to Bay 1 if they bowl up: pre-cut the flange template, save 20 mins.

  4. Mick DavisCustomer

    Photos attached. Looks like the rolled angle. What's the install slot looking like — Friday avo?

  5. Sarah PopeWorkshop · Bay 2

    Confirmed rolled angle. Bay 2 has a 13:00 Friday slot. ETA 90 mins, $1,840 fitted incl. drive-on dyno verify.

5
Internal note · Not visible to customer
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