Primitive 01 / Row

Ticket row

The workhorse helpdesk row — ticket id, subject, customer avatar, status chip, priority chip, assignee, last update and live SLA timer. Tone shifts with status. Used inside ticket lists and the unified inbox pane.

Production answer

Ticket row is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.

Primary CTAReview Ticket row states
Generative search brief

Ticket row: The workhorse helpdesk row — ticket id, subject, customer avatar, status chip, priority chip, assignee, last update and live SLA timer. Tone shifts with status. Used inside ticket lists and the unified inbox pane.

Live primitive · six rows · varied state
MM-4187Open

Hilux fitment query — Manta 3in cat-back

Mick Davis

P1First response42m left
AssignedSarah PopeUpdated3m ago
MM-4192Pending customer

Quote escalation — Patrol Y62 twin 3in

Wayne Sutton

P2Resolution2h 25m left
AssignedTom GillanUpdated11m ago
MM-4198Open

Bay 2 reschedule — Wednesday 9:30 AEST

Jess Holloway

P2Resolution6h 20m left
AssignedUnassignedUpdated21m ago
MM-4201New

Manta warranty claim — cracked tail flange

Brett Adamthwaite

P1First response18m left
AssignedUnassignedUpdated1m ago
MM-4204On hold

Customer SMS delivery — booking 27 May

Aisha Rahman

P3ResolutionBreached 32m
AssignedWorkshop opsUpdated1h ago
MM-4178Open

Critical — Pickup delayed, tow truck inbound

Devon Maxwell

P0First response8m left
AssignedSarah PopeUpdatedjust now