Primitive 07 / Workflow

Ticket status workflow

New → Open → Pending customer → On hold → Resolved → Closed. Past states sit muted, the current state glows, and the allowed-transition chips underneath surface what the agent can move the ticket to next.

Production answer

Ticket status workflow is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.

Primary CTAReview Ticket status workflow states
Generative search brief

Ticket status workflow: New → Open → Pending customer → On hold → Resolved → Closed. Past states sit muted, the current state glows, and the allowed-transition chips underneath surface what the agent can move the ticket to next.

Five live states · one workflow per row
Workflow

Ticket status

  1. NewNow
  2. Open
  3. Pending customer
  4. On hold
  5. Resolved
  6. Closed
Allowed transitions
→ Open→ Closed
Workflow

Ticket status

  1. New
  2. OpenNow
  3. Pending customer
  4. On hold
  5. Resolved
  6. Closed
Allowed transitions
→ Pending customer→ On hold→ Resolved
Workflow

Ticket status

  1. New
  2. Open
  3. Pending customerNow
  4. On hold
  5. Resolved
  6. Closed
Allowed transitions
→ Open→ Resolved
Workflow

Ticket status

  1. New
  2. Open
  3. Pending customer
  4. On hold
  5. ResolvedNow
  6. Closed
Allowed transitions
→ Open→ Closed
Workflow

Ticket status

  1. New
  2. Open
  3. Pending customer
  4. On hold
  5. Resolved
  6. ClosedNow
Allowed transitions
→ Open