Manta warranty claims
Active- If
Subject or body contains warranty AND vendor.name = Manta
- Then route to
Workshop · Bay 2 (Sarah Pope)
- And set priority
P1 · High
- And tag with
#warranty#manta
Triage rules card
Each rule reads top-to-bottom: If [condition], then [route to team] + [set priority] + [tag with]. Active rules show a green Active chip, paused rules dim down. Uses the same field rhythm as the wider primitive form system.
Production answer
Triage rules card is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.
Primary CTAReview Triage rules card states
Generative search brief
Triage rules card: Each rule reads top-to-bottom: If [condition], then [route to team] + [set priority] + [tag with]. Active rules show a green Active chip, paused rules dim down. Uses the same field rhythm as the wider primitive form system.
Pickup delays and tow truck escalations
Active- If
Subject contains tow OR pickup AND priority >= P0
- Then route to
Workshop manager (Bec Lawson)
- And set priority
P0 · Critical
- And tag with
#pickup#escalation
Bay reschedule auto-route
Paused- If
Subject contains reschedule AND channel in (SMS, Chat)
- Then route to
Workshop ops queue
- And set priority
P2 · Normal
- And tag with
#bookings#reschedule