Primitive 11 / Rule card

Auto-reply rule card

Card per rule — out-of-hours, away-message, first-touch. The body preview shows what customers actually see, and the channels chip strip clarifies which surfaces the rule covers. Toggle is a switch with full ARIA + reduced-motion behaviour.

Production answer

Auto-reply rule card is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.

Primary CTAReview Auto-reply rule card states
Generative search brief

Auto-reply rule card: Card per rule — out-of-hours, away-message, first-touch. The body preview shows what customers actually see, and the channels chip strip clarifies which surfaces the rule covers. Toggle is a switch with full ARIA + reduced-motion behaviour.

Out of hours

Out-of-hours auto reply

Mon–Fri after 5:30pm + weekends

Thanks for messaging Mufflermen — we're off the tools till 7:30am tomorrow. Hot leads still get a callback first thing.

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Away message

Away message · counter cover

Triggers when no operator replies in 5m

Mia's at the counter helping a customer — she'll reply within 15 minutes. For urgent fitment questions, call 02 4256 1188.

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First-touch ack

First-touch acknowledgement

First inbound message of a new conversation

Got it — Tim's checking the workshop diary and will be back to you in a few. Cheers!

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