Multi-channel list
Left rail showing all inbound conversations regardless of channel. Channel badge is colour-coded — SMS violet, Facebook teal, Instagram red, email amber, web chat green. Filter chips narrow by channel and the search input checks the customer name, subject and preview.
Production answer
Multi-channel list is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.
Primary CTAReview Multi-channel list states
Generative search brief
Multi-channel list: Left rail showing all inbound conversations regardless of channel. Channel badge is colour-coded — SMS violet, Facebook teal, Instagram red, email amber, web chat green. Filter chips narrow by channel and the search input checks the customer name, subject and preview.