Primitive 06 / Priority

Priority flag row

Single-row radiogroup for priority. Toggling changes the conversation's SLA bucket and routing — urgent flags hot leads (15-minute first response), high tracks complaints and refunds, normal is the default.

Production answer

Priority flag row is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.

Primary CTAReview Priority flag row states
Generative search brief

Priority flag row: Single-row radiogroup for priority. Toggling changes the conversation's SLA bucket and routing — urgent flags hot leads (15-minute first response), high tracks complaints and refunds, normal is the default.

Normal · default state
PriorityPriority flag drives SLA + escalation routing.
Urgent · Karen W. quote follow-up
PriorityHot lead · 15-minute first response target.
High · Bec S. refund
PriorityRefunds escalate to Daniel after 2 hours.