Primitive 06 / Journey

Customer journey timeline

Marks where each customer sits in their lifecycle. Past stages glow teal, the current stage glows green, future stages stay muted. Stage notes anchor moments in time.

Production answer

Customer journey timeline is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.

Primary CTAReview Customer journey timeline states
Generative search brief

Customer journey timeline: Marks where each customer sits in their lifecycle. Past stages glow teal, the current stage glows green, future stages stay muted. Stage notes anchor moments in time.

Wollongong Express Fleet · expansion
Lifecycle · Wollongong Express Fleet

Expansion

  1. Acquisition12 Aug 2024Found us via Manta dyno day
  2. Onboarding04 Sept 2024First Hilux service in Bay 2
  3. Adoption02 Dec 2024Online booking + parts portal in use
  4. Expansion19 Aug 2025Added fleet of 4 utes
  5. Renewal
Mick Davis · adoption
Lifecycle · Mick Davis

Adoption

  1. Acquisition10 Feb 2025Walked in for a Hilux tune
  2. Onboarding26 Feb 2025First Manta turbo-back fitted
  3. Adoption04 Aug 2025On loyalty Platinum + online booking
  4. Expansion
  5. Renewal
Sarah Pope · renewal
Lifecycle · Sarah Pope

Renewal

  1. Acquisition04 Nov 2022
  2. Onboarding12 Dec 2022
  3. Adoption18 May 2023
  4. Expansion22 July 2024Added trade workshop subscription
  5. Renewal12 May 2026Up for renewal mid-July