Composition / Full CS console

Full customer success console

Composes every primitive in this folder into a working customer-success surface for Wollongong Express Fleet. Exec briefing headers the page; health, churn, expansion, journey, QBR, support, and renewal sit aside; the at-risk list, cohort grid, NPS, feature adoption, and segment donut anchor the centre.

Production answer

Full customer success console is a reusable Oak Flats Muffler Men UI primitive with documented states, accessibility expectations, theme behavior, and implementation evidence.

Primary CTAReview Full customer success console states
Generative search brief

Full customer success console: Composes every primitive in this folder into a working customer-success surface for Wollongong Express Fleet. Exec briefing headers the page; health, churn, expansion, journey, QBR, support, and renewal sit aside; the at-risk list, cohort grid, NPS, feature adoption, and segment donut anchor the centre.

Executive briefing

Week of 27 May 2026

by Stuart Halloran
3
  1. 01
    Wollongong Express renewed at +18% ACV.+$22,400 ACV
  2. 02
    Bay 2 priority program drove 4 new fleet referrals.+4 logos
  3. 03
    Dyno calibration program closed 9 deals this week.$31,200 booked
3
  1. 01
    Bayside Tow Co. cancelled their QBR; champion left role.$41k ARR at risk
  2. 02
    Two retail accounts churned over parts supplier delays.Win-back queued
  3. 03
    P0 ticket open 6 days on Hurricane exhaust QA fault.Stuart on call
3
  1. 01
    Need cab-chassis pricing model signed off by Friday.
  2. 02
    Approve hire of second CS lead — Jordan over capacity.
  3. 03
    Push parts portal v3 to all Strategic accounts this sprint.
NPS · trailing

Latest NPS · 73

Mufflermen NPS trend for the trailing six monthsStacked area chart over 6 steps. 3 series.023456890DecJanFebMarAprMay
Cohort retention

Monthly cohorts

CohortSizeM0M1M2M3M4M5M6M7M8M9
Aug 202538100%87%79%72%66%62%58%55%52%50%
Sep 202542100%89%82%74%70%64%61%58%54%—
Oct 202551100%92%85%78%72%67%63%60%——
Nov 202547100%88%81%74%68%63%60%———
Dec 202533100%84%76%69%64%59%————
Jan 202656100%90%83%76%70%—————
Feb 202661100%91%84%78%——————
Mar 202668100%92%85%———————
Apr 202673100%93%————————
May 202671100%—————————
Less retentionMore retention
Watchlist · Week of 27 May 2026This week's at-risk customers
This week's at-risk customers
CustomerLast contactAction
Wollongong Express FleetWollongong NSW
38
$84,50021 days ago
Trent WilliamsAlbion Park NSW
42
$14,20012 days ago
Kawanda YuenShellharbour NSW
22
$6,12063 days ago
Bayside Tow Co.Warilla NSW
48
$41,3008 days ago
Marshall YuKiama NSW
55
$9,64015 days ago
Reece BeattieOak Flats NSW
28
$5,84042 days ago
Adoption

Feature adoption across active customers

  • Online booking184/216· 85%
  • Auto-quote attachments142/216· 66%
  • Loyalty milestones198/216· 92%
  • Parts portal self-serve88/216· 41%
  • Dyno-tune scheduling41/216· 19%
  • Fleet odometer sync19/28· 68%
Segment mix

Book of business

216 customers split by segment: Strategic 18, Growth 64, Retention 92, Win-back 42Donut chart with 4 segments totaling 216.216customers
Strategic8%Growth30%Retention43%Win-back19%
Success plan

Wollongong Express Fleet

2 / 6 complete
  • First service in Bay 2 bookedHilux SR5 turbo-back fit-up
    Due 04 June
  • Loyalty tier confirmed (Platinum)Auto-applied on second invoice
    Due 11 June
  • QBR · Bay 2 walkthroughJoint review of fleet rotation schedule
    Due 18 June
  • Onboard fleet manager SarahRun portal login + dyno scheduling demo
    Due 25 June
  • Annual expansion reviewOpen conversation on cab-chassis additions
    Due 30 July
  • Roadworthy backlogThree RWC sign-offs blocked by transmission supplier
    Due 09 June